{"id":10161,"date":"2026-03-23T21:14:11","date_gmt":"2026-03-23T19:14:11","guid":{"rendered":"https:\/\/toah.ro\/toahdina-shop\/terms-and-conditions\/"},"modified":"2026-03-24T10:19:50","modified_gmt":"2026-03-24T08:19:50","slug":"terms-and-conditions","status":"publish","type":"page","link":"https:\/\/toah.ro\/toahdina-shop\/en\/terms-and-conditions\/","title":{"rendered":"Terms and conditions"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column]<div class=\"mkdf-section-title-holder    mkdf-st-subtitle-pos-under\" >\n\t<div class=\"mkdf-st-inner\">\n\t\t\t\t            <div>\n                <h1 class=\"mkdf-st-title\" >\n                    Terms and conditions - TOAH SRL \/ www.toah.ro                <\/h1>\n            <\/div>\n\t\t        \t\t\t<\/div>\n<\/div>[vc_empty_space][vc_column_text css=&#8221;&#8221;]By using, visiting and purchasing products from <strong>www.toah.ro<\/strong> you agree to the terms and conditions detailed below. This document constitutes a valid contract between <strong>TOAH SRL<\/strong> and the Customer. For the best use of the site, we recommend reading this document carefully.  <\/p>\n<p>&nbsp;<\/p>\n<ol>\n<li><strong>  DEFINITIONS<\/strong><\/li>\n<\/ol>\n<ul>\n<li><strong>TOAH SRL<\/strong> &#8211; commercial company based in  <strong>Str. Kelemen Arpad nr. 95, Chinteni, jud. Cluj, Romania  <\/strong>, registered with the Trade Register under no. J2024015457127, CUI RO50416557 e-mail: <em>info@toah.ro,<\/em> phone 0791 520 209 CIF: RO50416557, IBAN(RON):RO67BTRLRONCRT0CZ1412501<br \/>\nBank: BANCA TRANSILVANIA<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>Visitor<\/strong> &#8211; the person who accesses the www.toah.ro website. <strong>Customer<\/strong> &#8211; natural or legal person who places an order on the site. <strong>Order<\/strong> &#8211; action by which the Customer purchases products from the site.<\/p>\n<p>TOAH SRL reserves the right to modify at any time the structure of the site, the content or this document without prior notice.<\/p>\n<p>&nbsp;<\/p>\n<ol start=\"2\">\n<li><strong>  SUBJECT MATTER OF THE CONTRACT<\/strong><\/li>\n<\/ol>\n<p>The subject of the contract is the products and services displayed on www.toah.ro at the time the order is placed.<\/p>\n<p>&nbsp;<\/p>\n<ol start=\"3\">\n<li><strong>  OBLIGATIONS TOAH SRL<\/strong><\/li>\n<\/ol>\n<p>TOAH SRL undertakes to comply with the legislation in force, to provide correct product information, to process confirmed orders and to deliver the products under the conditions set.<\/p>\n<p>&nbsp;<\/p>\n<ol start=\"4\">\n<li><strong>  CUSTOMER OBLIGATIONS<\/strong><\/li>\n<\/ol>\n<p>The customer undertakes to provide real data, to comply with the law and to pay the value of the order by the chosen method.<\/p>\n<p>&nbsp;<\/p>\n<ol start=\"5\">\n<li><strong>  COPYRIGHT<\/strong><\/li>\n<\/ol>\n<p>The entire content of the www.toah.ro website &#8211; texts, images, descriptions, graphics, design, source code &#8211; is the property of <strong>TOAH SRL<\/strong> and\/or its <strong>suppliers, partners and manufacturers<\/strong> with whom we collaborate.<\/p>\n<p>It is forbidden:<\/p>\n<ul>\n<li>copying, reproducing or distributing content<\/li>\n<li>using suppliers&#8217; images for commercial purposes<\/li>\n<li>resale or re-use of information<\/li>\n<li>creating derivative works<\/li>\n<\/ul>\n<p>Any unauthorized use is prohibited and punishable by law.<\/p>\n<p>&nbsp;<\/p>\n<ol start=\"6\">\n<li><strong>  ERRORS AND OMISSIONS<\/strong><\/li>\n<\/ol>\n<p>There may be display or update errors. TOAH SRL reserves the right to correct these errors without notice. <\/p>\n<p>&nbsp;<\/p>\n<ol start=\"7\">\n<li><strong>  LIMITATIONS OF LIABILITY<\/strong><\/li>\n<\/ol>\n<p>TOAH SRL may delay or cancel delivery of products in circumstances beyond its control.<\/p>\n<p>&nbsp;<\/p>\n<ol start=\"8\">\n<li><strong>  MAJOR FORCE<\/strong><\/li>\n<\/ol>\n<p>Neither party is liable for non-performance of contractual obligations in case of force majeure.<\/p>\n<p>&nbsp;<\/p>\n<ol start=\"9\">\n<li><strong>  APPLICABLE LAW AND DISPUTES<\/strong><\/li>\n<\/ol>\n<p>Terms and conditions are governed by Romanian law. Disputes will be settled amicably, otherwise by the competent courts of Cluj County. <\/p>\n<p>&nbsp;<\/p>\n<ol start=\"10\">\n<li><strong>  PRICING AND DELIVERY POLICY<\/strong><\/li>\n<\/ol>\n<p><strong>Prices<\/strong><\/p>\n<ul>\n<li>Prices are in lei and include VAT.<\/li>\n<li>The promotions are displayed with the original price reduced and the discounted price.<\/li>\n<\/ul>\n<p><strong>Delivery<\/strong><\/p>\n<ul>\n<li>Orders are delivered via the courier companies <strong>DPD<\/strong> and <strong>Dragon Star<\/strong>.<\/li>\n<li><strong>Products in stock are delivered in 1-4 working days.<\/strong><\/li>\n<li><strong>Products available to order have a delivery time of 2-3 weeks<\/strong>, depending on supplier and availability.<\/li>\n<li>During busy periods (Black Friday, holidays), the deadline may be extended.<\/li>\n<\/ul>\n<p><strong>Transportation cost<\/strong><\/p>\n<ul>\n<li><strong>FREE shipping on all orders, regardless of value.<\/strong><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ol start=\"11\">\n<li><strong>  PAYMENT METHODS<\/strong><\/li>\n<\/ol>\n<p>The following methods are available:<\/p>\n<ol>\n<li><strong>  Pay online by card with EuPl\u0103tesc<\/strong><\/li>\n<\/ol>\n<ul>\n<li>3D-Secure secure system<\/li>\n<li>No extra fees<\/li>\n<li>TOAH SRL does not store card data<\/li>\n<\/ul>\n<ol start=\"2\">\n<li><strong>  Bank transfer<\/strong><\/li>\n<\/ol>\n<p><strong>TOAH LIMITED LIABILITY COMPANY<\/strong><\/p>\n<p><strong>LIMITED<\/strong><\/p>\n<p><strong>CIF: RO50416557<\/strong><\/p>\n<p><strong>Reg. No: J2024015457127<\/strong><\/p>\n<p><strong>Address: 95, Kelemen Arpad Str, <\/strong><\/p>\n<p><strong>Chinteni<\/strong><\/p>\n<p><strong>County: Cluj<\/strong><\/p>\n<p><strong>IBAN(RON):<\/strong><\/p>\n<p><strong>RO67BTRLRONCRT0CZ1412501<\/strong><\/p>\n<p><strong>Bank: BANCA TRANSILVANIA<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p>Delivery is after confirmation of payment<\/p>\n<p><strong>Reimbursement is not available.<\/strong><\/p>\n<p>&nbsp;<\/p>\n<ol start=\"12\">\n<li><strong>  RIGHT OF WITHDRAWAL<\/strong><\/li>\n<\/ol>\n<p>The customer can cancel the order before shipment, free of charge.<\/p>\n<p>&nbsp;<\/p>\n<ol start=\"13\">\n<li><strong>  RETURN OF PRODUCTS (14 DAYS)<\/strong><\/li>\n<\/ol>\n<p>According to GEO 34\/2014, the Customer may return the products within <strong>14 days<\/strong> of receipt, without reason.<\/p>\n<p>Conditions:<\/p>\n<ul>\n<li>the product is in new condition<\/li>\n<li>no traces of use<\/li>\n<li>in original packaging<\/li>\n<li>with all accessories and documents<\/li>\n<\/ul>\n<p>The cost of return is borne by the customer. The refund is made within 14 days after receipt of the return at the address from which it was received. <\/p>\n<p>Return requests can be made using the form available on the website or by email to <a href=\"mailto:info@toah.ro\">info@toah.ro<\/a><\/p>\n<p>&nbsp;<\/p>\n<ol start=\"14\">\n<li><strong>  DEFECTIVE PRODUCTS \/ TRANSPORT DAMAGE<\/strong><\/li>\n<\/ol>\n<ul>\n<li>Manufacturing defects must be reported within <strong>24 hours<\/strong> of delivery.<\/li>\n<li>Transportation damage must be reported within <strong>12 hours<\/strong> of receiving the package.<\/li>\n<li>The product will be replaced or a refund will be given.<\/li>\n<li><strong>TOAH SRL offers 24 months warranty for all products sold<\/strong>, according to the legislation and manufacturers&#8217; policies.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ol start=\"15\">\n<li><strong>  GUARANTEES<\/strong><\/li>\n<\/ol>\n<p>The products benefit from the legal guarantee of conformity according to Law 140\/2021.<\/p>\n<p>&nbsp;<\/p>\n<ol start=\"16\">\n<li><strong>  PROCESSING OF PERSONAL DATA (GDPR)<\/strong><\/li>\n<\/ol>\n<p>TOAH SRL complies with Regulation (EU) 679\/2016 (GDPR).<\/p>\n<p><strong>Collected data:<\/strong> name, surname, address, e-mail, telephone, delivery data.<\/p>\n<p><strong>Purposes:<\/strong> order processing, invoicing, delivery, communications strictly related to the order.<\/p>\n<p><strong>Data is transmitted only to:<\/strong><\/p>\n<ul>\n<li><strong>DPD<\/strong> and <strong>Dragon Star<\/strong> couriers<\/li>\n<li>payment processor EuPayPay<\/li>\n<li>legal authorities upon justified request<\/li>\n<\/ul>\n<p>The customer has the right of access, rectification, erasure, objection, portability and complaint to the ANSPDCP.<\/p>\n<p>Applications should be sent to: <a href=\"mailto:info@toah.ro\"><strong>info@toah.ro<\/strong><\/a><\/p>\n<p>&nbsp;<\/p>\n<ol start=\"17\">\n<li><strong>  ELECTRONIC COMMUNICATIONS<\/strong><\/li>\n<\/ol>\n<p>By using the website, the Customer accepts electronic communication (e-mail, website notifications).<\/p>\n<p>&nbsp;<\/p>\n<ol start=\"18\">\n<li><strong>  FINAL PROVISIONS<\/strong><\/li>\n<\/ol>\n<p>If a clause becomes invalid, the remaining provisions remain valid. By placing an order, the Customer accepts this contract without objection. [\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][vc_empty_space][vc_column_text css=&#8221;&#8221;]By using, visiting and purchasing products from www.toah.ro you agree to the terms and conditions detailed below. This document constitutes a valid contract between TOAH SRL and the Customer. For the best use of the site, we recommend reading [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-10161","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Terms and conditions - Toah.ro<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/toah.ro\/toahdina-shop\/en\/terms-and-conditions\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Terms and conditions - Toah.ro\" \/>\n<meta property=\"og:description\" content=\"[vc_row][vc_column][vc_empty_space][vc_column_text css=&#8221;&#8221;]By using, visiting and purchasing products from www.toah.ro you agree to the terms and conditions detailed below. 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