{"id":10206,"date":"2026-03-24T09:59:44","date_gmt":"2026-03-24T07:59:44","guid":{"rendered":"https:\/\/toah.ro\/toahdina-shop\/?page_id=10206"},"modified":"2026-03-24T10:05:40","modified_gmt":"2026-03-24T08:05:40","slug":"politica-de-livrare-si-returnare","status":"publish","type":"page","link":"https:\/\/toah.ro\/toahdina-shop\/ro\/politica-de-livrare-si-returnare\/","title":{"rendered":"Politica de Livrare \u0219i Returnare"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column]<div class=\"mkdf-section-title-holder    mkdf-st-subtitle-pos-under\" >\n\t<div class=\"mkdf-st-inner\">\n\t\t\t\t            <div>\n                <h1 class=\"mkdf-st-title\" >\n                    Politica de Livrare \u0219i Returnare \u2013 TOAH SRL \/ www.toah.ro                <\/h1>\n            <\/div>\n\t\t        \t\t\t<\/div>\n<\/div>[vc_empty_space][vc_column_text css=&#8221;&#8221;]Aceast\u0103 politic\u0103 descrie modul \u00een care <strong>TOAH SRL<\/strong> gestioneaz\u0103 livrarea comenzilor, retururile, \u0219i situa\u021biile speciale legate de transport \u0219i garan\u021bie. Prin plasarea unei comenzi pe www.toah.ro, clientul confirm\u0103 c\u0103 a citit \u0219i a acceptat prezenta politic\u0103.<\/p>\n<ol>\n<li><strong> LIVRAREA PRODUSELOR<\/strong><\/li>\n<\/ol>\n<p><strong>1.1. Metode de livrare<\/strong><\/p>\n<p>TOAH SRL livreaz\u0103 comenzile prin firmele de curierat:<\/p>\n<ul>\n<li><strong>DPD<\/strong><\/li>\n<li><strong>Dragon Star<\/strong><\/li>\n<\/ul>\n<p>Acestea sunt singurele companii de curierat utilizate pentru expedierea comenzilor.<\/p>\n<p><strong>1.2. Termene de livrare<\/strong><\/p>\n<p><strong>Produse aflate \u00een stoc<\/strong><\/p>\n<ul>\n<li>Se livreaz\u0103 \u00een <strong>1\u20134 zile lucr\u0103toare<\/strong> de la confirmarea pl\u0103\u021bii.<\/li>\n<\/ul>\n<p><strong>Produse disponibile la comand\u0103<\/strong><\/p>\n<ul>\n<li>Au termen de livrare de <strong>2\u20133 s\u0103pt\u0103m\u00e2ni<\/strong>, \u00een func\u021bie de furnizor \u0219i disponibilitate.<\/li>\n<\/ul>\n<p>\u00cen perioade aglomerate (Black Friday, s\u0103rb\u0103tori), termenele pot fi extinse.<\/p>\n<p><strong>1.3. Costul livr\u0103rii<\/strong><\/p>\n<ul>\n<li><strong>Transportul este GRATUIT pentru toate comenzile, indiferent de valoare sau destina\u021bie.<\/strong><\/li>\n<\/ul>\n<p>Nu exist\u0103 taxe suplimentare pentru ambalare sau manipulare.<\/p>\n<p><strong>1.4. Condi\u021bii de livrare<\/strong><\/p>\n<ul>\n<li>Livrarea se face la adresa indicat\u0103 de client \u00een momentul plas\u0103rii comenzii.<\/li>\n<li>Curierul va contacta clientul telefonic \u00eenainte de livrare.<\/li>\n<li>\u00cen cazul \u00een care clientul nu poate fi contactat, livrarea poate fi reprogramat\u0103.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ol start=\"2\">\n<li><strong> PLATA COMENZILOR<\/strong><\/li>\n<\/ol>\n<p>TOAH SRL accept\u0103 urm\u0103toarele metode de plat\u0103:<\/p>\n<ul>\n<li><strong>Plata online cu cardul prin EuPl\u0103tesc<\/strong> (Visa\/Mastercard\/Maestro)<\/li>\n<li><strong>Transfer bancar<\/strong> (livrarea se face dup\u0103 confirmarea pl\u0103\u021bii)<\/li>\n<\/ul>\n<p><strong>Nu este disponibil\u0103 plata ramburs.<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<ol start=\"3\">\n<li><strong> RETURNAREA PRODUSELOR<\/strong><\/li>\n<\/ol>\n<p><strong>3.1. Dreptul de retragere (14 zile)<\/strong><\/p>\n<p>Conform OUG 34\/2014, clientul are dreptul s\u0103 returneze produsele achizi\u021bionate <strong>\u00een termen de 14 zile calendaristice<\/strong> de la primire, f\u0103r\u0103 a invoca un motiv.<\/p>\n<p>Pentru a ini\u021bia returul, clientul trebuie s\u0103 ne contacteze prin e-mail la: \ud83d\udce9 <a href=\"mailto:info@toah.ro\"><strong>info@toah.ro<\/strong><\/a><strong> sau completand <a href=\"https:\/\/toah.ro\/toahdina-shop\/ro\/formular-de-retur\/\">formularul de retur<\/a> de pe site. <\/strong><\/p>\n<p><strong>3.2. Condi\u021bii pentru returnare<\/strong><\/p>\n<p>Produsele trebuie returnate:<\/p>\n<ul>\n<li>\u00een stare nou\u0103<\/li>\n<li>f\u0103r\u0103 urme de utilizare<\/li>\n<li>\u00een ambalajul original<\/li>\n<li>cu toate accesoriile \u0219i documentele primite<\/li>\n<\/ul>\n<p>TOAH SRL \u00ee\u0219i rezerv\u0103 dreptul de a refuza returul dac\u0103 produsul prezint\u0103 deterior\u0103ri sau semne de utilizare.<\/p>\n<p><strong>3.3. Costul returului<\/strong><\/p>\n<ul>\n<li>Costul transportului pentru retur este suportat de client.<\/li>\n<li>Clientul poate folosi orice firm\u0103 de curierat (cu excep\u021bia Po\u0219tei Rom\u00e2ne).<\/li>\n<\/ul>\n<p><strong>3.4. Rambursarea banilor<\/strong><\/p>\n<ul>\n<li>Rambursarea contravalorii produselor se face \u00een <strong>maximum 14 zile<\/strong> de la primirea returului.<\/li>\n<li>Rambursarea se face prin aceea\u0219i metod\u0103 de plat\u0103 utilizat\u0103 la achizi\u021bie.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ol start=\"4\">\n<li><strong> PRODUSE DEFECTE SAU DETERIORATE LA TRANSPORT<\/strong><\/li>\n<\/ol>\n<p><strong>4.1. Produse defecte de fabrica\u021bie<\/strong><\/p>\n<p>Dac\u0103 produsul prezint\u0103 defecte de fabrica\u021bie, clientul trebuie s\u0103 notifice TOAH SRL \u00een <strong>maximum 24 de ore<\/strong> de la primire.<\/p>\n<p>Produsul va fi:<\/p>\n<ul>\n<li>\u00eenlocuit cu unul identic, sau<\/li>\n<li>rambursat integral dac\u0103 \u00eenlocuirea nu este posibil\u0103.<\/li>\n<\/ul>\n<p><strong>4.2. Produse deteriorate \u00een timpul transportului<\/strong><\/p>\n<p>Dac\u0103 produsul prezint\u0103 daune cauzate de transport, clientul trebuie s\u0103 notifice TOAH SRL \u00een <strong>maximum 12 ore<\/strong> de la primirea coletului.<\/p>\n<p>Este necesar\u0103 trimiterea de fotografii clare ale:<\/p>\n<ul>\n<li>ambalajului exterior<\/li>\n<li>etichetei de transport<\/li>\n<li>produsului deteriorat<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ol start=\"5\">\n<li><strong> GARAN\u021aIA PRODUSELOR<\/strong><\/li>\n<\/ol>\n<p>TOAH SRL ofer\u0103 <strong>24 de luni garan\u021bie<\/strong> pentru toate produsele comercializate, conform legisla\u021biei \u00een vigoare.<\/p>\n<p>Garan\u021bia acoper\u0103:<\/p>\n<ul>\n<li>defecte de fabrica\u021bie<\/li>\n<li>vicii ascunse<\/li>\n<\/ul>\n<p>Garan\u021bia nu acoper\u0103:<\/p>\n<ul>\n<li>uzura normal\u0103<\/li>\n<li>deterior\u0103ri cauzate de utilizare necorespunz\u0103toare<\/li>\n<li>modific\u0103ri sau interven\u021bii neautorizate<\/li>\n<\/ul>\n<p>Pentru solicit\u0103ri de garan\u021bie, clientul trebuie s\u0103 ne contacteze la: \ud83d\udce9 <strong>info@toah.ro<\/strong><\/p>\n<p>&nbsp;<\/p>\n<ol start=\"6\">\n<li><strong> CONTACT<\/strong><\/li>\n<\/ol>\n<p>Pentru retururi, garan\u021bii, sau \u00eentreb\u0103ri legate de livrare:<\/p>\n<p>\ud83d\udce9 <a href=\"mailto:info@toah.ro\"><strong>info@toah.ro<\/strong><\/a> \ud83d\udcde <strong>0791 520 209<\/strong> \ud83d\udccd Str. Kelemen Arpad nr. 95, Chinteni, jud. Cluj[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][vc_empty_space][vc_column_text css=&#8221;&#8221;]Aceast\u0103 politic\u0103 descrie modul \u00een care TOAH SRL gestioneaz\u0103 livrarea comenzilor, retururile, \u0219i situa\u021biile speciale legate de transport \u0219i garan\u021bie. Prin plasarea unei comenzi pe www.toah.ro, clientul confirm\u0103 c\u0103 a citit \u0219i a acceptat prezenta politic\u0103. LIVRAREA PRODUSELOR 1.1. [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-10206","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Politica de Livrare \u0219i Returnare - Toah.ro<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/toah.ro\/toahdina-shop\/ro\/politica-de-livrare-si-returnare\/\" \/>\n<meta property=\"og:locale\" content=\"ro_RO\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Politica de Livrare \u0219i Returnare - Toah.ro\" \/>\n<meta property=\"og:description\" content=\"[vc_row][vc_column][vc_empty_space][vc_column_text css=&#8221;&#8221;]Aceast\u0103 politic\u0103 descrie modul \u00een care TOAH SRL gestioneaz\u0103 livrarea comenzilor, retururile, \u0219i situa\u021biile speciale legate de transport \u0219i garan\u021bie. 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